State Farm® Insurance Agent Gladys Quinones

"Addition: They left me out in the sun hoping they’d help me for so long I actually got sunburn and didn’t even realize it. After leaving a negative review, I was called by an office manager. Missed the call. Today may 22, 2023 I had to get my car towed again to another location. After speaking to several mindless employees both at State Farm and Ager which is the company that runs roadside assistance, no one was able to answer how many miles were free, and what the overage rate was. I ended up using AAA for the tow. According to Sebastian at this office, I would get reimbursed and would be able to rent a vehicle to get home. Forward four hours later, I drop off my car at Volkswagen, get my receipt, send the receipt over to the address they gave me. I call Sebastian about the rental again to clarify what I had to do, he informs me to call the claims number and have them speak with the rental attendant. I call the number only to be told that State Farm doesn’t do that. I call back, he calls them. Another 30 minutes waiting. He then calls back to inform me that he completely dropped the ball and I would not be offered a rental because of my coverage. How does one deal with a direct client all day and not know what coverage they have? After several frustrating attempts to get some help for a car to get home, I was met with laughs at my frustration and constant refusal to speak to me as well as hang ups. Constant empty apologies and “I understand”. This has been a horrific experience and left twice in the middle of nowhere. Do not trust these people. No one at State Farm for ager knows what their policies are. They will send you back and forth between companies and you’ll end up paying yourself for things that they promised. Sebastian also asked me to change the review earlier in the day. Here’s the change. Hope it is more to your liking. Do not trust these people. Do not give them your money. 05/16/23 By far the worst insurance I have ever had. Reps do not know their own coverage, plans, etc. road side assistance is a complete joke. I will be leaving this insurance in the dust. Rates went up after a year and you get absolutely nothing other than terrible service in return."

"Had a very bad experience at this place. They made an appointment with me so that I can come to their office in Yonkers and sign some documents for my auto policy. The appointment was set for Saturday morning at 9:00AM. Since I live in long island and drive is long but still I was able to reach there before 9 AM. The office did not open till 11:00AM. I called the office number many times between 9 and 11 but no answer just a voicemail. Finally the guy who opened the office and I asked him that my appointment was at 9 and how come you are showing up at 11. He told me that they had a company event last night and I was told to open the office at 11 AM. Me and my waited 2 hours on a rainy morning in our car. Nobody notified me about their late office opening and there was no communication between office employees. Very Disappointed."

"Peyton from Gladys Quinones- State Farm Insurance was very friendly, helpful, and swift with providing me a new insurance quote for my vehicle!! Due to his kindness and expertise, he led me to become a new State Farm client and I am indeed very happy with the service he provided me!"

"Calling State Farm to inquire about life insurance has been a great experience for me. Lauren has assisted me with such professionalism, compassion, and knowledge of State Farm Insurance program. I am very happy that I chose to go with State Farm. Thank you so much Lauren!"

"When you enter the office, it’s as if a warm embrace envelops you. They are all professional and knowledgeable. I met Lauren first who has gone above and beyond to assist me with my homeowner and car insurance. Then I met Peyton who has helped family and friends with home and indemnity insurance. Check them out, you won’t be disappointed."

"Agent, Lauren, was very professional from beginning to end. She was very through and through, thorough and exceptionally knowledgeable. She did not seem pitchy and not once did she hesitate while communicating the policies which made me feel comfortable with purchasing auto insurance with state farm. And I must mention, she is personable, relatable and had very welcoming energy. I am extremely satisfied with the route taken today thanks to Lauren."

"God sent!!!!Super Professional and understanding,you MUST give him a try,he deserves it,he's going big places,so jump on it now,and all of this was a one time interaction over the phone,so you know he's EXCELLENT at what he does.Peyton for great Customer Service Award."